No Substitute for Experience

Renowned educational theorist David Kolb’s Experiential Learning Model (ELM) describes the process of “learning by doing.” According to the model’s four key components, in order to gain true meaning and understanding of a new concept or experience, a learner must:

  • Be actively involved in the experience
  • Be able to reflect on the experience
  • Have the ability to conceptualize and assign meaning to the experience
  • Apply the new ideas learned from the experience

In the workplace, we are constantly bombarded by new experiences. From complex projects to public speaking to working with a new manager, most people are daily presented with multiple opportunities to engage in meaningful learning. And while it is necessary to research and do some preliminary footwork to be ready for such experiences, there will always be a few variables that must be addressed in the moment by simply “doing.”

Go to the edge of the cliff and jump off. Build your wings on the way down. – Ray Bradbury

Don’t be afraid to jump into a new experience headfirst. Prepare for what you can, but be ready to make a few decisions on the fly. When you open yourself up to confronting the unknowns in the heat of the moment, you’ll likely come away with a much deeper understanding having had the experience.

Avoiding High Turnover Begins with Making the Right Hire

Making the right hire is no easy task. The wrong hire can cause turnover and the harm it causes is something every HR manager or business owner should be concerned with.

Costs associated with replacing an employee include recruiting, training, lost productivity, and new hire expenses, which can total up to 150 percent of the employee’s total annual salary according to author Bill Bliss. And while there are several incentives or programs a company can offer employees to encourage employee commitment, turnover can often be traced to the hiring process. In fact, research from the Harvard Business Review shows 80 percent of turnover happens because of a mistake made during this process. Here are a few ways you can feel confident you’ve done everything you can to make sure your next hire won’t be walking out the door in six months.

Relevant Experience

There may be several qualified candidates for any one job, but take into consideration the experience each person has that is specific to your business or industry. There may not be any candidates who have the specific industry knowledge you’re looking for, but don’t discount experience in the same daily tasks that the position requires. And if the top candidates for the job have several years of experience in your business’ industry, but lack an understanding of the specific job you’re hiring for, keep them in consideration. In an online survey on RefreshLeadership.com, a blog for today’s business leaders, 65 percent of respondents believe qualified experience was the most important part of the employee selection process.

Culture Fit

When bringing on a new employee, it’s important to make sure that person fits your company’s culture before they ever become full time. Recognize what your business’ culture is and then identify the top candidates that line up with that culture and vision. If your company holds a more professional business attitude, from meetings to dress style, address that in the hiring process through interview questions. When businesses are open and honest about the culture and attitude they expect of their employees, they are more likely to attract the right talent.

Train to Hire Better

Being properly trained and prepared to hire the top talent your company needs is an important part of hiring right. Researching candidates, recruiting skills, an understanding of the hiring climate and knowledge of the laws associated with interviewing are all essential skills to have for someone in a hiring position.

Reckless hiring is one of the top threats to a successful company in today’s business climate. Don’t let the high costs of turnover and the dangers that come with hiring the wrong employee affect your business.

Flexible Staffing Solutions

Flexible Staffing provides alternative solutions in a state of uncertainty.

Flexible Staffing is a strategy that allows companies to turn a portion of their labour expenses from a fixed cost to a variable cost which helps improve both profitability and efficiency. It increases an employer’s ability to acquire talent very quickly and enables companies to be more streamlined and responsive to market conditions.

Cost Savings – Depending on your changing business demands you have the flexibility to bring on workers only when you really need the extra help. This helps you minimize fixed costs and maximize long-term profits.

Time Savings – In business, time is a valuable asset. Think of the time you can save if Express provide you with Flexible Staffing, help you recruit core staff, manage your payroll and provide HR advice.

Grow Your Business – Invest in growing your business and focus on sales. There is market share for the taking, and growing market share means growing demand! So by using Flexible Staffing, you can be assured that you’ll be able to meet the demand created through your sales efforts. Employers won’t have to worry about a production cap limiting their sales and growth potential.

Legalities and effectiveness of reference checking (Part 2)

All referees are subjective to a degree, and may be biased either for or against the candidate.

Johann le RouxThe referee is giving a report of the candidate’s behaviour within his specific concern with its own unique culture.  He will evaluate the candidate in terms of his personal standards and the standards set in the organisation, which often differ from person to person and company to company.  Questions asked and how they are asked also influences the validity of the reference check.

Should the reference check produce information which is in essence contrary to the opinions of the recruiter or factually refutes information provided by the candidate, a second reference should be obtained from another person at the organisation or another employer.  Even without a contradiction, it is desirable to obtain more than one reference.  To be able to validate the reference check, it is recommended that references be checked after the first interview.  This enables the recruiter to obtain a second opinion on his impressions of the candidate.

Steps to take:

  1.  Take the reference from the person the candidate reported to.  References should ideally be obtained from a superior able to provide information on observable on-the-job behaviour.  Avoid checking references with referees nominated by the candidate unless it has been determined that the referee is qualified to comment on observable on-the-job behaviour.
  2. When initially contacting the organisation, ask for the referee by job title to check that the name provided as immediate supervisor, is the person the candidate reported to.
  3. State the purpose of the call, how long it is anticipated to take, and ask the referee whether it is convenient to give a reference then, or whether he would prefer the interviewer to call back later.  The referee may be pressed for time or be in a situation where he can be overheard by others, which results in less considered and honest responses being obtained.  Some referees always prefer to call back to verify the identity of the person requesting the reference.
  4. Stress that the reference is requested on the understanding that information provided will be treated as confidential.
  5. Verify the reporting relationship and the period of time the referee supervised or managed the candidate.  The candidate may in fact have reported to a different person for a longer period, or have held another position more relevant to the one now being recruited for.
  6. Prepare the questions beforehand, paying particular attention to how they are phrased to ensure that leading questions are not asked.  Rather ask:  “What was his attendance and punctuality like” than “Was he always on time for work?”
  7. Do not ask questions about desirable human qualities like ambition, motivation, confidence, initiative, etc. without relating it to on-the-job behaviour.  For example, rather than ask “Is he a confident person?”, ask “How did he react to customer complaints?”

Johann le Roux owner of Express Employment Professionals Pretoria.

LABOUR UPDATE: Interpretation of the six months clause

Temporary Employment Services and the proposed Labour Law Amendments

LabourLaw

With regards to the latest media reports in terms of the proposed Labour Law amendments, the following misinterpretation of the six months clause:

“Further to that, the new Labour law amendments which are in front of parliament to become an Act, states that it will be illegal for Employers to keep Employees in their employment for more than 6 months without employing them as their full time employees and also the bill on equal pay for the work of the equal value.”

We all know that the interpretation is wrong but employers need to be correctly armed with the correct response to this.

What happens to my temporary employees through the Temporary Employment Services (TES) after 6 months? Do they become my employees?

After consideration of the Act and the statements made by the Department, in essence the employee will be deemed an employee of the company after the 6 month period for the purposes of the Labour Relations Act only. What this in essence means is that whilst the employees may remain on the TES’s books, these employees may cite both the TES and their client company in a dispute and that the company would not be able to turn around and feign ignorance to avoid liability. This amounts to joint and several liability and your risk area is around dismissals. Similarly when the employee (subject to application being limited to those paid under the threshold amount – R183 003) has completed 6 months’ service, then the principles of equal pay for work of equal value shall apply. That is only where you have an exact comparator in your permanent workforce. Issues like length of service, quantity and quality of output, qualification and experience and any other non-discriminatory factors will justify a differential. Contact your local Express office for more information on employment services.

The Value of Employee Appreciation

“Appreciation can make a day, even change a life. Your willingness to put it into words is all that is necessary.”- Margaret Cousins

Sometimes, a small phrase like “Thank you” can make a big difference. Sincere thanks, coupled with praise or a suitable gesture, has a tangible effect on the workforce. Productivity, employee satisfaction, and office morale tend to improve in corporate cultures where recognition is encouraged.

Great Job! ThanksIn today’s economy, employees are working longer hours, often for less pay and fewer perks. Letting them know that they’re valued can affect their level of engagement, as well as the loyalty they feel toward your organisation.

It’s human nature to respond well when treated well, a fact that can contribute to maintaining a positive and productive work environment every day. Loyal, happy employees are those who feel appreciated on a daily basis rather than just once in a while.

What employees want?

Bob Nelson, author of the best-selling book “1001 Ways to Reward Employees,” conducted a survey of 750 employees from various industries to assess corporate recognition practices. The top-ranking results were support, involvement, and praise.

Tapping into human nature makes good business sense. People are an organisation’s most valuable resource, and letting them know they’re appreciated doesn’t have to be difficult or expensive. It should, however, be personal and genuine.

Suggestions for meaningful thanks

Saying “Thank you” matters and knowing how to express gratitude can be a challenge. Here are some simple ways:

  • Say it: “Thank you” becomes more than just an automatic response when you take the time to simply say it. Tell employees what they’re doing well by using specific examples.
  • Write a note: A handwritten card or letter means a lot, especially in the age of instant communication. Even if it is by e-mail, the recipient will be glad to get your message.
  • Share it: Find the good and praise it in public. Open or close a staff meeting with recognition of a co-worker’s special effort or outstanding project.
  • Bring chocolate: Positive effects on brain chemistry make chocolate a good choice, but offering practically any treat shows goodwill.
  • Leave a surprise: A latté and a sticky note left on someone’s desk to praise a specific result can be a great way to start the morning.
  • Worth the time: Taking the time to let your employees know that their work is outstanding helps reinforce a standard of excellence. It also rewards exemplary performance in a way that shows genuine consideration for the employee as a person. Everyone likes praise, and it’s in your best interest as an employer to give credit where it’s due in a way that motivates future success.

Johnson Control Incorporated and Express Rosslyn – fully operational in a record time

The Johnson Control Incorporated (JCI) project started over the festive season when they contacted Express Employment Professionals (Rosslyn) to provide them with 200 sewing machine operators.

JCI closed its operations in the Eastern Cape and moved the whole operation to Gauteng over a 2 week period. They secured a manufacturing plant in Rosslyn and converted it into a fully functioning sewing plant. The old plant had been closed for 12 years and fixing holes in the roof while battling with the cobwebs was a real challenge. All the machines were installed and ready for use by the 27th of December, when Express Rosslyn arrived with over 100 Express employees. This was accomplished by a team of technicians who came from the Eastern Cape and worked throughout the period before Christmas to ensure production functionality.

Employees were allocated to all the different operations and team leaders and the instructions began. JCI’s sewing operations are completely different from those of other clients who are in the same industry. Whereas most sewing plants allow operators to sit down, the JCI operators stand whilst sewing. They also work closely together in groups which they call cells. Our associates had to learn to deal with the challenges that this presented. They quickly adapted and their feedback was positive. The operators were being trained on the real McCoy, no scraps or cut-offs! They produced the first seat covers by the second day.

JCI supplies seat covers to Nissan and Ford and they work in a variety of materials, e.g. leather, vinyl and cloth. Express Rosslyn processed a second phase of another 100 associates who started working on the 2nd January 2013. Most of these employees were sourced in KZN and had to settle in quickly and started working immediately. “We have now been working on this project for several weeks and so far operations are running smoothly,” says Joan Gur-Arie from the Express Rosslyn office. JCI’s manufacturing plant was operational within 2 weeks. What an achievement!

 Rosslyn Group 2

Back (Left to right) - Theresa (Lear), Mmuso (Bader SA), Prudence (Johnson Control Inc), Sylvia (Johnson Control Inc), Mimi (Office recruitment and support), Catherine (Transpharm), Tsholofelo (Lear), Chris (Payroll Manager), Madelyn (Transpharm), Lesego (Johnson Control Inc)

Front (Left to right) - Joan (Express), Elvis (ALC), Colleen (Express)

Express Employment Professionals – Rosslyn

What Employers Can Do to Keep Their Best Employees

The current economic climate has led to an interesting new trend in business. In a recent study only 45 percent of employers saw employee retention as a problem, while 87 percent of employees are open to a new job opportunity or are actively seeking a new job. This extreme difference in the views of the current hiring situation shows that many businesses may be vulnerable to losing their top employees, and may not even know it.

So what can businesses do to guarantee that their best employees won’t be leaving for greener pastures? There are several steps employers can take to make sure the most valuable employees in their company are going to be there long term.

Improve the Work Environment

First, provide a work environment that gives employees respect, recognition, and feedback, with some fun mixed in every now and then for good measure. Top employees want to know they will be given one of the basic aspects of the work place, respect. Remove this attitude from the office, and be prepared to see the very best of the team walk out the door quickly. A respectful work environment should include recognition for accomplishments and goals being met, but also feedback and constructive criticism to encourage growth.

Most employees want to do a great job for their company, and desire to produce great results, so they deserve to be recognized for their efforts. Helpful advice on a project or tips on what to do before the next presentation helps employees perform better and feel like they are needed at work. A work environment with the occasional family day or ice cream social during a break lets employees know the company cares about them.

Offer Training Opportunities

The next way to encourage the best employees to stay with a company is to offer training and learning options. Training can come in several varieties, including onsite computer or leadership classes, mentorship programs, or reimbursement for classes at a local university or technical college.

Additional learning opportunities not only help employees feel more committed to the company, but also provide businesses with employees who are better trained, loyal to the company and willing to go out into the community to talk about the great benefits they receive.

Competitive Compensation

The final, and usually most talked about way to retain great employees, is to offer a competitive compensation and benefits package. The most obvious of ways to keep great employees is to pay them more, but in today’s economic climate, a pay raise may not be feasible for small businesses. But, that doesn’t mean there aren’t creative ways to offer the hardest working employees benefits other companies don’t have.

The best employees know their company may not be able to give them a bonus or pay raise right now, but a small form of appreciation can make a big difference in their decision to search for a new job or stay in their current position. Consider offering a flexible work schedule one or two days a week.

If it’s not already offered, a corporate wellness program, whether through an onsite work gym, weight management programs or wellness activities like company sports teams, is a great way to help retain your top talent.

The best employees will always be in high demand, but that doesn’t mean companies have to lose them. With a few, cost-effective programs and work environment changes, the best employees will be more committed to their employer and, because of their contentment in their role, can attract even more hard-working, dedicated employees.

Shine a light on retention issues with Express, and keep the top talent that maintains your innovative edge. Contact your local Express office for more information on retention issues.

www.expresspros.co.za

Express Cape Town contributes to charity event

Thembalitsha is the Xhosa word for New Hope. The School of Hope is an education project of the Thembalitsha foundation, situated in Athlone, HopeCape Town. They provide hope through education for youth at risk and vulnerable youth. They are a registered special needs school and their students enjoy individual attention in small classes within a trusting learning environment.

The School of Hope accepts any youngster who chooses to complete their education as opposed to going back to a life of crime, unemployment and poverty! Currently they are able to accommodate 70 learners in classes from grades 9 -12, and they also provide each student with a nutritious lunch every day seeing as many of them don’t receive regular meals at home.  The school has become indispensable in the community and rely mostly on sponsorships to be able to provide these facilities.

FerdiThe Hope music festival is an annual event and Express Cape Town was fortunate to be able to contribute to this event. The Hope 2012 music festival was held on the 1st December in Cape Town and with bands such as The Parlotones and Watershed it was truly a spectacular fun filled day. Almost 200 bracelets were donated and an amount of R10 000 were sponsored in support of the event.

 

Express Employment Professionals – Cape Town

Legalities and Effectiveness of Reference Checking

Johann le Roux

 The section on the Right to Privacy in the Bill of Rights, has relevance to both employers and employment agencies, when it comes to reference checking.

Because of this section, employers and agents are advised to obtain written permission before taking a reference from a current or previous employer. Employers would be well advised to verify, before accepting a curriculum vitae, that the consultant has permission from the applicant, to release their confidential information to the client.

Can you be held liable?

Employers may refuse to give reference checks, provided they comply with Section 42 of the Basic Conditions of Employment Act.  This requires that employers issue a certificate of service, stating the name of the employer and employee, position held, dates of employment and salary earned, upon termination of the contract.  Should a previous employer refuse to give a reference he cannot be held legally responsible for any financial loss suffered by the new employer as a result of his refusal to give a reference. The law does not regard it the duty of the previous employer to protect the interest of the new employer.

Should the previous employer however, agrees to give a reference, he/she could be held liable for financial loss suffered as a result if withholding information likely to have had a material influence on whether the candidate would have been offered the position or not.  Say, for example, the previous employer is aware that the candidate had been treated for alcohol abuse and continued drinking after undergoing treatment.  The previous employer would be well advised to inform a prospective employer who is considering the applicant for a position requiring driving a heavy-duty vehicle on public roads.

Bad reference

 The referee is entitled to give negative comment on the candidate.  It must, however, be true and relative to job performance in the position the candidate is being considered for.  Disclosing that the candidate being considered for a position as production manager, had an affair with a married member of staff, is not material to job performance.

It is sound business practice to take out references and to be prepared to give references.  Employers who refuse to do so, cannot expect others to oblige them when they feel the need to obtain a reference check.  In certain instances, giving an objective reference check assists with the career development of an ex-employee, since it may provide information as to how to effectively manage the candidate.

 

BY: Johann le Roux  – Express Employment Professionals Pretoria Franchise Owner

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