Congratulations! You’ve achieved
your dream of becoming a manager. Or, maybe you’ve recently promoted
someone into management or are considering it.
No matter how well suited someone is to becoming a manager, almost
every new manager makes a few rookie mistakes. Read on to discover the
top 10 mistakes new managers make so you can make sure to watch out for
them.
1. Micromanaging. This one’s pretty obvious, but
it’s obvious because it’s such a common mistake! New managers feel the
need to assert their new authority and establish themselves as the boss.
They also feel the pressure to ensure their team succeeds and find
themselves suddenly responsible for other people’s performances. So,
they turn to micromanaging to feel in control. But no one enjoys being
micromanaged, and this is a fast way to turn new employees against you.
Delegate, set deadlines, and establish expectations, but let the
employee determine how they’ll complete the work. Have them share their
plan with you so you can then give your input instead of the other way
around.
2. Giving too little direction. But wait! Some
people take the above advice a little too far. While you don’t want to
micromanage, leaving your employees out to dry isn’t good either.
Employees need to know the expectations of a project, their overall
goals, and how success will be measured. Discuss what the desired
outcome should be and ways to get there. Ask them for a few ideas on how
they’ll complete the project to ensure they understand it, and give
them suggestions for success. There is a constant balancing act between
micromanaging and giving too little direction, and sometimes you need to
move more one direction than the other. Mastering this balancing act is
one of the keys to being a successful manager.
3. Ignoring people problems. New managers are often
not given instructions or advice on how to handle people problems. They
usually are promoted due to their project management skills, so they
often know how to handle project problems but don’t receive training on
how to address people issues. Especially when you’re trying to win over
new reports or if you’re now managing former peers, it can be
uncomfortable to address problems. But, if performance or attitude
issues go unaddressed, employees will believe they can get away with
those things, and high-performing employees will resent this behavior.
Any time there is a performance or behavior issue, make sure to address
it immediately with the employee in private, and consult with HR for
advice. Calmly and caringly explain the issue and ask the employee what
they can do to improve the problem and create a concrete plan for
improvement. Be firm, but be careful to show that addressing the issue
is in the employee’s best interest.
4. Taking on too much. Eager to demonstrate their
worthiness of being promoted, many managers take on too much at once.
They also assume they’ll be able to maintain previous production levels
and even accept new projects, not considering the amount of time
managing people consumes. A manager’s day is often filled with meetings
and phone calls, e-mails, and office drop-ins from employees, leaving
much less time for production. Learning how to balance these two roles
takes time, so you should be aware of the issue and know when to say
“no” to new projects or unreasonable deadlines. You should make sure to
address this issue with your manager and ask for help when necessary.
Learning to delegate also helps with this issue.
5. Staying the same. This is mainly an issue for
internal promotions. If you were promoted internally, you may have
former co-workers who are now reporting to you and may now manage people
with whom you used to complain about the boss. Although you shouldn’t
cut off old friendships or under go a complete personality shift, you
need to make changes to how and what you say. Standing around the water
cooler complaining about the management isn’t an option any more. New
management should stop gossiping and display a positive attitude
immediately. This doesn’t mean stop disagreeing with something or not
voicing opinions, but this should be done in the right place and manner.
6. Making too many changes. On the flip side, new
managers shouldn’t rush into making a ton of changes right away. Take
time to adjust to your new role and establish relationships before
marching forward with big changes.
7. Breaking HR regulations. Not on purpose of
course, but many new managers break HR regulations without realizing it.
They know to avoid the biggies such as racial discrimination, but may
not think about small comments they make that could be viewed as sexist,
sexual harassment, or other types of discrimination. They may say
something about needing to hire a new woman for an open administrative
assistant position or a guy for the warehouse and not necessarily mean
it in a discriminatory way. But statements like these could easily
create problems. You may also be handling confidential information such
as salary and performance information, and need to know what not to
discuss with others and not to leave those items in accessible areas.
You also need to know what questions you can and can’t ask during an
interview, especially regarding asking about personal information.
8. Focusing on privileges. This is especially a
problem if other members of your team or company think they or another
team member should have been given the position, are angry about the
firing of the former position holder, or if you have been promoted
internally. There are probably a million other reasons why people might
be frustrated, tense, or nervous about the new manager, so flaunting the
perks of the position is just about the fastest way to make enemies.
For internal promotions, consider delaying moving into that cushy new
office for a week or two for a transition period and put off buying that
flashy new car. I know you’ve earned your rewards, but waiting just a
little longer to show these rewards off will ease people into the
situation. If you strut in showing off, other team members may view you
as being arrogant and out for yourself, regardless of whether that’s
true or not. They’ll only see the rewards you are getting and not
recognize the hard work you’re doing or increased responsibility.
9. Being selfish. Being the boss means sharing the
credit and taking the blame. It’s natural to want to point the finger at
others when something goes wrong, but part of a manager’s job is to be
responsible for your employees. Clearly, there are times when an
employee goes rogue and is able to hide something from you, and the
employee does need to be held accountable for their actions when they
make mistakes. But, you should protect employees when innocent mistakes
are made or when they had a hand in the decision made by the employee.
You have to step up and accept part of the blame for not giving enough
direction, giving the wrong advice, or not checking in with them. On the
flip side, when your team does something right, make sure to credit the
team members rather than hogging the glory. And finally, you should
also know when to make sacrifices for your team. You need to give
workers the opportunity to work on plum projects. If the team has to
work extra hours, you should too. And consider giving employees the
first pick for time off at the holidays or other times of the year
instead of claiming the best dates.
10. Resting on previous success. Some people work
really hard to get promoted into management and then expect to be able
to coast, especially if they don’t want to move further up the ladder.
But now is the time people will watch to see if you deserved the
promotion. New managers need to keep up the pace to demonstrate that
they were the right person for the job and to gain or keep the respect
of employees and co-workers.
Share your own tips for new managers in the comments below!
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